Hi @Sj861
See: https://www.sky.com/help/articles/delivery-sky-glass-sky-stream-puck
You should get a text when it is dispatched either with DPD or Royal mail. Sky aim to deliver next day, but it isn't guaranteed.
If you still don't have tracking information you will need to contact sky as we are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
