@PaulP76 wrote:
"I am experiencing a persistent 'technical fault' loop on all live channels on my Sky Glass, though on-demand apps work perfectly. I have already verified my connection is over 500Mbps, completed a full factory reset of the TV, and reset my router. The local hardware and network are fine. I need a Tier 2 agent to look at my account profile and force a full refresh of my device viewing entitlements and security tokens on your backend servers
Thats not going to happen for 2 reasons, 1: Tier 2 Support aren't accessed via this community, 2: even if they were they will have absolutley no idea who you are!
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
