Technical fault

[Tezzas]

My sky glass gen w is displaying, There is a technical fault. Please try again later. Any one knows why?

[Fothergill1]

Hi @Tezzas It could justg be a software glitch or maybe your WiFi is struggling.  As an initial step try restarting the Glass TV by going into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.  

A restart always works for me but if you find the problem persists check the speed of the WiFi signal being received at the TV and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network).  The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These figures assume you don't have other devices using the Wi-Fi bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £40 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

[spannernick1]

I had mine on 1080p(1920 x 1080 pixels) and it would not play the programs and keep stoping with the same thing o the screen so changed it Display to 720p(1280 x 720 pixels) and it all plays fine now... 🙂

I worked out it would be better becauase mini consloes use 720p too and they look ok on the TV, you can only see so many pixes anyway.. 🙂