0

Discussion topic: Technical fault

Reply
This message was authored by: BrianDoyle

Technical fault

Ever since I signed up jumping in and out
Reply

All Replies

This message was authored by: MarkGoldsmith

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@BrianDoyle wrote:
Ever since I signed up jumping in and out

First thing is to check the download speed the Glass is getting. To do this open Netflix on the Glass, go to Get Help and then Check My Network and it will provide a network diagnostic and tell you what download speed you are getting. Its possible the download speed is fine but what can be causing the issue is network interference, but the first thing to establish is the speed.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Reply