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Discussion topic: Technical fault
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This message was authored by: BrianDoyle
Message posted on 26 Feb 2026 04:08 PM
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Technical fault
Ever since I signed up jumping in and out
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This message was authored by: MarkGoldsmith
Posted by a Superuser, not a Sky employee.
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Message posted on 26 Feb 2026 04:57 PM
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Re: Technical fault
@BrianDoyle wrote:
Ever since I signed up jumping in and out
First thing is to check the download speed the Glass is getting. To do this open Netflix on the Glass, go to Get Help and then Check My Network and it will provide a network diagnostic and tell you what download speed you are getting. Its possible the download speed is fine but what can be causing the issue is network interference, but the first thing to establish is the speed.
Sky Stream, Sky Glass Air and Sky Broadband customer
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