Hi @Donnalou68
You will need to provide more information such as is this a new install? Has it been working previously? Who is your ISP? What broadband speed etc do you get and what speed does your glass get? And what have you done to resolve so far?
A reboot is a good starting point. Remember we are fellow customers here on the community and no nothing about you or your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
