Hi @Jools09
In the first instance reboot your Glass. (Settings > System Management> Resets & Updates > Reboot).
If that doesn't restore service try turning your Glass off at the mains > power off your router / ONT for 30 seconds> power on ONT / Router and wait for internet connection to be restored > turn on your glass at the mains.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
