Sound sync

[JM2010]

My Sky Glass TV has started to be out of sync across all channels. I have changed channels and it temporarily fixes it. I have turned off at the mains plug and it temporarily fixes it. It also freezes at the start and will respond intermittently with voice command.

[J_ham]

Hi there @JM2010 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Gincap]

Big problems with latest software update, check which version you are on and take a look here. 

https://helpforum.sky.com/t5/Sky-Stream/QS040-040-00P-Issues/m-p/5347269#M80968