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Discussion topic: Sound and no vision

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This message was authored by: Bethan15

Message posted on ‎25 Jul 2026 10:49 PM

Sound and no vision

The TV automatically goes off the programme back to the menu but the sound is still playing . This has happened all day and when I go back to the channel is does the same .

I habe watched something on Netflix and that was fine 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Jul 2026 02:40 AM

Re: Sound and no vision

Posted by a Superuser, not a Sky employee. Find out more

@Bethan15  Your duplicate post has been removed as you already created this one, creating duplicate posts is unhelpful and will duplicate replies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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