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Discussion topic: Slow connection

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This message was authored by: Patsy28

Message posted on ‎28 Aug 2026 08:25 PM

Slow connection

New to sky , streaming to the TV has at least a 2 minute connection time should it not be instant .I have tried resetting the sky max  hub  it still takes time to connect is this normal ?  Once it connects cannot fault the service.k

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎28 Aug 2026 08:38 PM

Re: Slow connection

Posted by a Superuser, not a Sky employee. Find out more

@Patsy28  No, you're streaming, there will be a delay to Live channels, however startup shouldn't be 2 minutes.

 

What speed wifi is being received at the puck?   Open Netflix on the puck, go to get help, run connection test

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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