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Discussion topic: Skyglass issues with volume

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Avatar for Denise280
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This message was authored by: Denise280

Message posted on ‎25 Mar 2024 05:32 PM

Skyglass issues with volume

TV keeps going tinny on the volume tried the troubleshooting i.e. turning it off and back on again works for brief time then goes again.

also tried changing the sound mode.

changed channels and the same on each one also a couple of times it goes in and out

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎25 Mar 2024 06:22 PM

Re: Skyglass issues with volume

Posted by a Superuser, not a Sky employee. Find out more

Hi @Denise280 

 

It could be a faulty soundbar within your Glass unit. The best bet would be to ask Sky to replace it under warranty.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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