Sky streaming cancelled

[Laurat96]

I’ve just ordered a sky glass tv and selected that we have sky glass in more than one room as we already have sky streaming service currently. However I’ve just got an email saying our sky streaming on our current tv has been cancelled and we have to return the puck?

[Angel_Aka]

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@Laurat96 wrote:

I’ve just ordered a sky glass tv and selected that we have sky glass in more than one room as we already have sky streaming service currently. However I’ve just got an email saying our sky streaming on our current tv has been cancelled and we have to return the puck?

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Better give Sky a ring to sort this out. It's not uncommon for their systems to go awry and things like this to happen. 

[GD1]

@Laurat96  Did you already have Whole Home? If not that would need to be ordered to allow up to 3 Glass TV's & 6 Stream pucks under the one subscription.

[Laurat96]

No, we have a fire Amazon tv with a sky stream service at the moment. Just ordered a sky glass for another room and assumed because I'd chosen "whole home" it wouldn't affect our current tv setup?