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Discussion topic: Sky stream volume

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This message was authored by: Olly72

Message posted on ‎06 Apr 2024 08:42 PM

Sky stream volume

The volume on Sky stream is so bad that I have now got the volume on 91. I noticed a couple of days ago that I was having to turn the volume up more, but now it is really bad.

Is there anything I can do?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Apr 2024 08:48 PM

Re: Sky stream volume

Posted by a Superuser, not a Sky employee. Find out more

@Olly72  Have you tried different sound options in the puck menu/sound settings, either that or it's the actual TV with a fault?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fothergill1

Message posted on ‎06 Apr 2024 08:54 PM

Re: Sky stream volume

Posted by a Superuser, not a Sky employee. Find out more

@Olly72 It sounds like a faulty Glass TV but before calling Sky try a reboot of the unit in case it is a software glitch.  Simply switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.

 

If that doesn't sort out the sound issues then call sky to discuss further troubleshooting and if necessary request a replacement Glass TV.

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If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution
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This message was authored by: Jporch316

Message posted on ‎07 Apr 2024 11:18 AM

Re: Sky stream volume

Posted by a Superuser, not a Sky employee. Find out more

Have you tried pulling the plug for a few minutes ?

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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This message was authored by: Olly72

Message posted on ‎08 Apr 2024 09:20 AM

Re: Sky stream volume

Thanks for all the replies. I tried all the suggestions but didn't help. The sky cinema Easter station was the worst, that was the one I had the volume at 91,  it's  definitely a problem with Sky stream, have to turn the volume up a bit more on my other tv as well.

 

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