Hi @DeirdreBoyle
What broadband speed are you getting? Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check what your puck is getting by opening netflix> profile pic > get help? > Connectivity check.
You may need to reposition your puck or may have better luck connecting via homeplugs or ethernet. Ensure that your turn WiFi off in the settings if you do this.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
