0

Discussion topic: Sky glass

Reply
This message was authored by: Val8912

Sky glass

After 3 months my sky glass has started switching to a blank screen. Can I send it back and switch to sky streaming

Reply

All Replies

This message was authored by: TimmyBGood

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Val8912 wrote:

 Can I send it back and switch to sky streaming


You'd need to negotiate that with Sky: they may well want to swap the set out with another one.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Val8912  You're outside the 30 day cool off, unless you can prove the TV has a manufacturing defect you won't be able to return it as faulty but as @TimmyBGood  speak to Sky they may be able to swap it.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Reply