Sky glass

[Michaeljeffery]

Hi 

 I ordered Sky glass but cancelled it due to sky stream not having that's TV channels so I decided to stick with sky Q.  I paid a £20 upfront free but this seems to of disappeared off my bills or account.  How do I claim this money back ?

[Angel_Aka]

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@Michaeljeffery wrote:

Hi 

 I ordered Sky glass but cancelled it due to sky stream not having that's TV channels so I decided to stick with sky Q.  I paid a £20 upfront free but this seems to of disappeared off my bills or account.  How do I claim this money back ?

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You'll need to call Sky to ask about this. 

[lettice]

Refunds from Sky can take up to 45 days to be made to your account.

More info here;

https://www.sky.com/help/articles/cancel-sky-tv#:~:text=after%20your%20delivery.-,Charges%20and%20re....