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Discussion topic: Sky glass

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Avatar for DaiTop
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This message was authored by: DaiTop

Message posted on ‎14 Feb 2026 02:08 PM

Sky glass

Had new router and hub. Tv not picking up any wifi

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎14 Feb 2026 02:28 PM

Re: Sky glass

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Hi @DaiTop 

 

You need to reset you WiFi on your glass and connect to your new SSID.

 

Follow the instructions here: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Feb 2026 02:34 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more
@DaiTop wrote:

Had new router and hub. Tv not picking up any wifi

If  your TV was connected to your old router, you will need to reset its network connection which will allow you to connect it to your new WiFi network

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎14 Feb 2026 03:35 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above 


You will need to reset your broadband router/hub details in the Sky Glass Settings under Network;

 

  1. Select Network settings
  2. Select Reset.
  3. Wait while your network is checked, then select Confirm.
  4. Now, follow the on-screen instructions to:
    • Connect to a Sky hub
    • Connect to a router from another provider
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