Sky glass red button issue

[JA77]

Just got sky glass, pressing red button to select the match I want and it says loading for a split second then goes off and stays on the original screen. Working fine on the puck in the bedroom though. Anyone have any ideas?

[LJB-C]

Hi @JA77 🙂 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141