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Discussion topic: Sky glass connection issues
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This message was authored by: PG72
Message posted on 18 Dec 2025 07:51 PM
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Sky glass connection issues
I've just started using Sky glass and the connection keeps bringing up the circle of doom. Is there anyway of having the signal boosted with additional boxes?
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Dec 2025 08:59 PM
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Re: Sky glass connection issues
Bi @PG72
You don't say who your ISP is but you can ask them for extenders or you can connect your glass via ethernet/ homeplugs.
Sky say your Glass needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your getting by opening netflix> profile pic > get help? > Connectivity check.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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