Sky and Disney+ account link problems

[PrincessPoppy]

I have today tried to login for the first time to my Disney+ included within Sky package (previously I used my sons login as he pays independently for Disney) - via laptop it shows my accounts are linked, via Glass it says I am subscribed but I am in a perpetual loop between the 8 digit code via the QR code scan which is not working, and one time passwords via email which is not working.

How do I move on????????

[Mark39]

@PrincessPoppy it sounds as though you've linked your Disney account with Sky to your son's existing Disney account, rather than setting up a new Disney for yourself. The confirmation email etc will have gone to your son's email account.

I think you'll need to contact Disney to unlink it, enabling you to set it up again with the details you use to log in to Sky.

[PrincessPoppy]

On my sky account email I didnt have a Disney subscription, I signed out of my sons to activate my sky/disney and it hasnt worked and I cant do anything with it now.  Cannot logout againt to put his back on or anything.  I have attempted via online activate using the laptop and it just tells me the accounts are linked 😞

[MarkGoldsmith]

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@PrincessPoppy wrote:

On my sky account email I didnt have a Disney subscription, I signed out of my sons to activate my sky/disney and it hasnt worked and I cant do anything with it now.  Cannot logout againt to put his back on or anything.  I have attempted via online activate using the laptop and it just tells me the accounts are linked 😞

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@PrincessPoppy If you previously were logged in to your son's account on your Sky Glass it would have linked your son's disney + account with your Sky account. What you need to do is to contact Disney + support, ask them to unlink your son's account from your sky account and you will then be able to follow the activation process to link your disney + account with your Sky account.

A sky account can only be linked to one Disney + account and typically that will happen to the first account you log into on your Sky device.

[Mark39]

@PrincessPoppy I've joined the two threads you created. Please don't create two threads on the same subject. It's unnecessary and can result in confusion.