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This message was authored by: Robbie007

Message posted on ‎15 Dec 2025 08:50 PM

Sky TV listings missing

My TV listing's are missing from the home screen,  can't get any TV channels on either the Sky Glass or the sky extender box in our living room.

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This message was authored by: GD1 Answer

Message posted on ‎15 Dec 2025 09:28 PM

Re: Sky TV listings missing

Posted by a Superuser, not a Sky employee. Find out more

@Robbie007  Have you powered down both devices for a few minutes?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1

Message posted on ‎15 Dec 2025 08:52 PM

Re: Sky TV listings missing

Posted by a Superuser, not a Sky employee. Find out more

@Robbie007  Try a restart on both the TV & Stream puck (not extender box) in the other room 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Robbie007

Message posted on ‎15 Dec 2025 08:57 PM

Re: Sky TV listings missing

Hi, I tried the reboot,  powered off and back on on both the TV and puck but no joy. Getting a technical fault when I try open virgin or gold but still no TV listing's 

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎15 Dec 2025 09:28 PM

Re: Sky TV listings missing

Posted by a Superuser, not a Sky employee. Find out more

@Robbie007  Have you powered down both devices for a few minutes?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Robbie007

Message posted on ‎15 Dec 2025 09:52 PM

Re: Sky TV listings missing

Hi ,

Yes it worked after powering down sky glass and puck then powered up.sky glass first then the puck.

Thank you for your help,  really appreciate it. 

Robbie 

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