We've had sky glass now 3 years, worked perfectly even on the internet package that gave us only 35gb (we didn't have fibre available). We got the fibre upgrade this july & now get 100gb, started off fine & without the buffering when downloading Xbox games 😁
However the last month or so the TV is very delayed - even open the TV guide it says please wait & spins for 30 secs. Scrolling down to settings I have to wait for the bottom of the page to load. The TV when watching something or gaming, is fine but any movement around the ui is please wait.....for 20-30 secs. Opening apps like apple or Netflix is also very slow.
Checked on the sky app & it says we are only getting 40gb & there's an issue outside, from them to our hub, it shows the last month or more we have been only getting 40gb, it then runs a test & says all good 117gb. Nothing has changed inside, I've tried wired, WiFi, complete resets of the router, TV etc still happens. Tested speeds on several sites, all show 100+ speeds.
Something I have noticed which is new. We have a puck upstairs, & a sky booster, & the other day I had the football on both, the one upstairs was around 20 secs ahead of the glass stream & that was wired, puck was WiFi. & when I turn off the router, the sky TV plays for 20-30 secs before saying no internet connection, almost like it's building up data ahead of time incase there's lag spikes maybe, for a smoother viewing experience.
I guess I'm trying to work out is this the TV, the internet, or a glass update that's caused this. Everything is setup right indoors & this problem is maybe 4-5 weeks in the making & feels like it's gotten worse the last week or so.
Cheers
