My sky puk is flashing white we have reset it and still no connection

[MarkGoldsmith]

---

@Elaine_ wrote:

I have the same issue. Netflix is fine.

Frustrating that the App just says known issue (has done since 6pm) but there is no resolution or update info.

Go to website and it says no issue.

I was previously with VirginTV and whilst I had some problems I never had no service for this length of time.

---

Thats the nature of major outage for a modern complx technology based platform unfortunately. Things will go down and typically no one will have any clue how long it will take to resolve as they first have to identify the cause before they can even start thinking and working on the fix.

[Elaine_]

It appears that there is a major service outage impacting multiple geographic areas and therefore loads of customers.

But, do we get a refund on our expensive packages? 

[E5EVT]

Same person who did the update for the airports no doubt😵‍💫

[verve155]

Same here Winchester, DEMAND SOME COMPENSATION

[Kes1]

No sky ( so no TV) since 4.00pm, no updates anywhere and no one on phone for information, working on it? Work harder

[Sarahjanesjs]

My puck keeps loading and then turning its self off so maybe the problem is the same I know there are problems at the minute with sky glass and sky stream so hopefully that's why yours have failed I tried to contact sky before I new there was a problem but it was a 60 minute wait 🙈, hopefully it will resume soon as I have no tv haha 

[Lauren128]

My sky puck won't turn on keeps flashing then sky logo comes up on screen then it goes off then repeats 

[Mamabear1]

Same here. Manchester 

Luckily the sky puck is still working on an older tv for now! 

[Smc0082]

SKY EVERYONE WANTS TO KNOW WHY THEIR SERVICES HAVE BEEN INTERRUPTED AND WHY WE ARE NOT GETTING ANSWERS!!

[CaspaG]

@Jporch316 Well it's nice to know that not only person is affected. But I would like to know how the update was approved.

They don't have a department that tests their new code?

When I code, I test it, my boss tests it, our clients test it if they want and then we release.

[Jporch316]

---

@CaspaG wrote:

So I wouldn't advice anyone to unplug their tv, as I'm guessing when you unplug it or switch off that at the main and then plug in - it automatically connects to internet and starts downloading the update which is faulty.

---

Sky haven't released the reason for the outtage. Not sure it is a software update as there are quite a lot of devices still working (including mine). 

[Billysyme29]

Crazy thing is we have not had a power cut we live in West Yorkshire 

[DanJC1975]

Yeah off to bed for me too to watch on a proper tv 🙄

[Catlover1952]

I thought getting Sky Glass was supposed to be special but have to admit it's not been was it's made out to be for me. Like others here I have to restart it quite often and the steaming services freeze so I have to restart it again for that too. Now it's a complete blackout lol. Wish I had never bought the damn thing.

[Joe2024]

My sky glass tv is not coming up have tried all my best .