Sky Glass Air Appalling Picture Quality

[laura140482]

 

I am appalled by the quality of the picture on the sky glass air. No TV in 2026 should have a picture as bad as this. What are you playing at Sky. I opted for the air because I didn't want a sound bar. I was not informed that the picture was significantly worse than normal sky glass. This is miss-advertising and miss-selling at its purest.

Blacks that are so pixelated it looks like a graphics from the NES era of gaming!

I want to know what Sky are going to do about this because you've tied customers up in contracts for a sub-standard product that can't even deliver on a basic level.

If Sky don't take responsibility for all the customers they've hoodwinked then I'll definitely be taking it further. Customers have consumer rights after all.

Hopefully you'll take responsibility.

[MarkGoldsmith]

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@laura140482 wrote:

 

I am appalled by the quality of the picture on the sky glass air. No TV in 2026 should have a picture as bad as this. What are you playing at Sky. I opted for the air because I didn't want a sound bar. I was not informed that the picture was significantly worse than normal sky glass. This is miss-advertising and miss-selling at its purest.

Blacks that are so pixelated it looks like a graphics from the NES era of gaming!

I want to know what Sky are going to do about this because you've tied customers up in contracts for a sub-standard product that can't even deliver on a basic level.

If Sky don't take responsibility for all the customers they've hoodwinked then I'll definitely be taking it further. Customers have consumer rights after all.

Hopefully you'll take responsibility.

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Have you tried going into the settings and adjusting the various picture options?

[laura140482]

 

Of course. It makes no difference really. Having to watch everything on Extra Vivid but that is not a solution. It's clearly a poor quality product. Watched a film earlier and it ruined it for me!

Look at this Halo effect too. Haven't seen this on a TV since I was in uni in 1999!

I'd like to know what Sky are going to do about it. These products should not be on sale.

[laura140482]

Do you have a Sky Glass Air? Is this not an issue for you?

[TimmyBGood]

@laura140482 

Reviews of Glass Air on release suggest it's at least adequate for its price, so it seems likely you've either got a bad unit, the source material is problematic or the set isn't receiving sufficient bandwidth.

For example:

https://www.whathifi.com/tv-home-cinema/televisions/sky-glass-air-tv 

[2muchTV]

@laura140482 I suspect no amount of software or bandwidth can improve your Air but hopefully for your sake, I am mistaken.

The picture looks like my second hand eBay Toshiba that's at least 10 years old but is just fine for home office and background news channels. and football.

If you are within the return window, returning it might be an option. Which  TV you can get for a similar price but better quality picture? No idea.

I paid peanuts for my old Toshiba and so I don't complain about its limitations.

Best of luck 🤞

[Dazzasky]

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@laura140482 wrote:

 

I am appalled by the quality of the picture on the sky glass air. No TV in 2026 should have a picture as bad as this. What are you playing at Sky. I opted for the air because I didn't want a sound bar. I was not informed that the picture was significantly worse than normal sky glass. This is miss-advertising and miss-selling at its purest.

Blacks that are so pixelated it looks like a graphics from the NES era of gaming!

I want to know what Sky are going to do about this because you've tied customers up in contracts for a sub-standard product that can't even deliver on a basic level.

If Sky don't take responsibility for all the customers they've hoodwinked then I'll definitely be taking it further. Customers have consumer rights after all.

Hopefully you'll take responsibility.

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Unfortunately Sky Glass TVs are what you call "budgetTVs" and they are not made for an out standing picture quality but rather for the masses. If you want excellent picture quality that doesn't have blooming then you need to buy an OLED TV or a top of the range LED TV that has good dimming zones @laura140482 

[Dazza4136]

I agree the TV images is from something 10years ago , absolutely gutted bet sky won't do anything about it , usual sky response 

[TimmyBGood]

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@Dazza4136 wrote:

bet sky won't do anything about it

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They permit cancellation and return of the product in the first month.

A Stream puck can be used with any television set.

[Schem2101]

Couldn't agree more cheap components picture is awful.

[MarkT01]

Sorry SKY but it's no from me too. My Skyglass air is proving impossible to calibrate for a decent picture. I've tried implementing settings from online tutorials. Reverting to defaults. And applying my digital image knowledge in the hope of getting a decent picture. It seems to be impossible to achieve the result that any modern TV should be capable of.

The image when viewing off axis is woeful!

I'm still in the cooling off period so it looks like we will be "having a conversation".

[vblockmatt]

What was the outcome from sky with this? 

I have recently got one and my 15 year old tv still has beeter picture. Id love to leave a review online somewhere warning customers not to take it.

[Angel_Aka]

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@vblockmatt wrote:

What was the outcome from sky with this? 

I have recently got one and my 15 year old tv still has beeter picture. Id love to leave a review online somewhere warning customers not to take it.

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Nobody forces you to 'take' a Glass Air TV - you choose to purchase one.

It's a basic, cheap TV with a long term finance agreement which many people find more favourable over actual picture quality.

If you're not happy with it you can return it within the 31 day cooling off period, but Sky do charge a £25 returns fee. 

[Gincap]

I bought a 43" Air a month or so ago with the offer being on it's a reasonably priced TV and I wanted the green to match the kitchen. Anyway the picture although not nano led quality is exceptional for the product. There certainly appears to be a backlight issue with the pictures above. 

These TV's get hammered for poor picture quality but with streaming the picture quality is only as good as the bandwidth received, often apps reduce quality to ensure there is no lagging. 

The best way to set the picture is playing a DVD if possible as that is far more stable. If the image is still as poor as above then I suspect backlit panel issue. 

Ensure auto backlit is off as well as sharpness set to 0. A high sharpness level causes halo and pixelated blacks. Contrast etc set to personal preference. 

[WelshGeezer]

I bought an air for the kids’ bedroom a couple of weeks ago and haven’t experienced the poor picture quality issues mentioned in the first post of this thread. The TV picture is satisfactory for the price. 

I took advantage of the 20% discount and paid just £237 including delivery. I doubt Sky made much profit on this sale. Given the price point I wasn’t expecting much.