Sky Glass Account Linking Issues.

[redrobe7]

Had my 5th Sky Glass delivered on Sunday 26/10/2025, 

Have not been able to link the tv to my account since, it is no 19/11/2025. Absolute shambles, made so many phone calls to Sky, who are still unable to fix the problem, Sky Glass is not fit for purpose, totally feed up, need to cancel credit agreement and my Sky subscription.. 

[Fothergill1]

Hi @redrobe7  It seems inconceivable that all 5 Glass TVs have been defective so presumably it is a factor at your end and not Glass.  You don't mention where the setup is failing so for targeted help you will need to provide much more information.  

I'm taking a guess, but the main area that trips people up is the activation  code.  If this is where you are having trouble then make sure you are signed into your MySky account at  https://www.sky.com/mysky  If you are not signed in you will not be able to enter the activate code.

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.

You must also be using the same email address you have registered with Sky.   Also, if you are asked for a PIN the default is the last 4 numbers of the phone number you have on your Sky account.

The following link is to a setup help guide:  https://www.sky.com/help/articles/setting-up-sky-glass-help 

I'm loath to say but if this doesn't help then unfortunately it is yet another call to Sky for additional troubleshooting.

[redrobe7]

Thank you for your response, I am afraid I have tried all of your suggestions with no luck, sky back office have also tried, many times with no success, They say the issue is more complex their end, at one point on the delivery day my account said I had 3 glass TV's on it when i only have 1, I have also sent pictures showing a black and red screen upon switching on the tv and half blue and half black screen