Search Not Working

[nico2002]

Im not sure what im paying for here but neither my glass TV or Puck will find anything when I use the voice search.

Its getting close to going in the skip !

[Fothergill1]

Hi @nico2002 and welcome to the forum.  When my remote voice control stops working which happens from time to time I find simply rebooting my Puck (or Glass) gets it working again.

Settings > System Management > Resets & updates > restart device.  You will get a blank screen for a couple of minutes before the Sky logo appears.

[Dazzasky]

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@nico2002 wrote:

Im not sure what im paying for here but neither my glass TV or Puck will find anything when I use the voice search.

Its getting close to going in the skip !

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What steps have you tried to resolve the issue ? @nico2002 

[nico2002]

I first experienced this problem with the puck at the weekend , this uses Starlink for the broadband as its located at our holiday home and was only switched on Friday PM.

I returned home yesterday and now have the same problems with the Glass TV which was rebooted this morning.

There seems to be so many glitches with the software as a couple of weeks ago we kept getting Subtitles even though they were off in the menu ?

It really doesnt seem fit for purpose ?

Thanks for your help.