Replacement Tv issues

[yorkshirePUDDIN]

I rang on 2nd March to report my tv been broken (I have sky protect) The D&G team was having IT issues so were unable to log it and therefore sent to sky along with an issue note. Its now the 11th and im getting nowhere and still without a tv. I had a text of sky to ring to arrange booking delivery and since have been unable to get through or sort with anybody who can help. I just want my tv replacment to get sorted please. Anyone offer advice, just cant get it sorted and last time was so easy getting fustrated.

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141