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Discussion topic: Reoccurring problem
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This message was authored by: Tim7rosvoe
Message posted on 31 Dec 2025 04:20 PM
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Reoccurring problem
I have to unplug my puck quite regularly to get it to work, please help.
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 31 Dec 2025 04:31 PM
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Re: Reoccurring problem
Hi @Tim7rosvoe
Welcome to the community. We are fellow customers here. You will need to provide more information such as what the issue is, your ISP, broadband speed etc in order for us to provide more assistance.
Why are you rebooting? What's not working?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Yoghurt
Message posted on 31 Dec 2025 05:51 PM
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Re: Reoccurring problem
@Tim7rosvoe Some pucks definitely having issues
Sarah backx
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