@Shaun110 Follow the steps till the end, you should be able to order a new re mote https://www.sky.com/help/articles/remote-control-help-sky-glass
In the meantime you can download the Sky Glass/Sream Remote app https://www.sky.com/help/articles/sky-remote-app
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
