This discussion topic has been answered Discussion topic: Remote not working filled in form asking for replacement and told can’t process

This message was authored by: Michelle1163 · ‎14 Mar 2024

The sky glass remote control has stopped working. We went onto Sky and it said we should fill in a form which we did and then we got a message saying this request could not be processed, even though on the message it says a remote control will be sent free of charge. He said very very hard to actually get to speak to someone about this issue. How can I get a replacement remote control ?

This message was authored by: mikealanr · ‎14 Mar 2024

Hi @Michelle1163

If the form isn't working you will need to speak to Sky. When you call up, ignore it when it asks for a mobile number and it will give you an option to be put through to someone.

Alternatively you can purchase them via Amazon, but if you are under warranty it will be free from Sky.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎14 Mar 2024

Hi @Michelle1163

If the form isn't working you will need to speak to Sky. When you call up, ignore it when it asks for a mobile number and it will give you an option to be put through to someone.

Alternatively you can purchase them via Amazon, but if you are under warranty it will be free from Sky.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This discussion topic has been answered Discussion topic: Remote not working filled in form asking for replacement and told can’t process

Remote not working filled in form asking for replacement and told can’t process

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