Hi @Mar100
What product do you have? Sky Glass (Sky's TV), Sky Stream (little black puck), or Sky Q (satellite product)? As Q streaming is not a service..
Also please can your clarity what you mean by slow? Isn't changing channels, any input like using the buttons to navigate the screen etc? Do voice commands work as expected?
Please provide as much detail as you can, remembering we are fellow customers not sky support and know nothing about you or your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
