Sky demand apps not working

[Lucy2222]

Ive been trying to resolve an issue, all live channels are working on demand sky channels arent. Is anybody else having this issue? Sky told me it was down but family members have theres working

[Annie+UK]

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

• Sky+ (Satellite box)
• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)

[Lucy2222]

Sky glass Internet tv. Ive been on the phone for over 1 hour earlier, reset my tv, reset my internet etc etc, phoned my broadband supplier even and I cant load sky documentaries to watch something on catch up, problem loading programme always comes up. Was told theres an outage but others are working

[Lucy2222]

Issue with sky programmes not loading, live tv is ok. On the phone for over 1 hour problem not resolved. Was told it was a nationwide error but other family members services are working. Not getting any further forward and paying for a service I cant use. Just to add, live tv works, netflix, Disney, youtube etc all work sky cinema, docs etc not letting me load anything 

[Jen_out_of_Jen]

Hi @Lucy2222 , I’ve escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware that conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141