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Discussion topic: Probs loading channels and programs

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This message was authored by: SkyBabaPuff

Message posted on ‎27 Jun 2026 07:21 PM

Probs loading channels and programs

I've got sky glass 43" tv it has intermittently disconnected from the Wi-Fi, issues loading programs, channels. And then the subtitles randomly turn on. Picture quality also poor.

 

i have done all the trouble shooting and checked service which say no issues.

 

i think it's an issue with tv itself because WiFi appears fine and connecting to my and my husbands phones

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎27 Jun 2026 07:25 PM

Re: Probs loading channels and programs

Posted by a Superuser, not a Sky employee. Find out more

@SkyBabaPuff  On your Glass TV open the Netflix app, go to Get Help, run connection test, what speed is being reported by Netflix.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SkyBabaPuff

Message posted on ‎27 Jun 2026 07:50 PM

Re: Probs loading channels and programs

All done. Speed is good.

 

call to sky and an appointment with open reach to check for faults has been opened 

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This message was authored by: Williamstitt

Message posted on ‎14 Aug 2026 02:03 PM

Re: Probs loading channels and programs

Yes also no recording and other services unavailable 

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Message posted on ‎14 Aug 2026 02:10 PM

Re: Probs loading channels and programs

Old sky box DVR sky+HD box

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This message was authored by: Angel_Aka

Message posted on ‎14 Aug 2026 03:07 PM

Re: Probs loading channels and programs

@Williamstitt wrote:

Old sky box DVR sky+HD box

You've posted on a Sky Glass forum. 

Sky no longer support Sky+HD, it's an obsolete system. All you can do is employ an independent satellite engineer at your own expense or call Sky and ask to switch to Sky Q or Sky Stream. 

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