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Discussion topic: Problems with Sky Glass Gen 2 Audio

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Avatar for jld93
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This message was authored by: jld93

Message posted on ‎30 Sep 2026 02:55 PM

Problems with Sky Glass Gen 2 Audio

I just got my new Glass Gen 2 TV and I'm having issues with the audio.

Voices sound.. muffled and crackley? Almost sounds like if you don't plug headphones in properly.. reminds me of the early 2000's cheap spongy headphones that came with a Walkman.

How do I fix this?!

Unsure if this is a hardware or software problem. I'm really unhappy, as I bought this to replace my old TV with (cheap) JBL soundbar, but the sound is unbearable.

Particularly awful sounding when watching YouTube videos.

 

If this is the 'standard' I'll sadly have to return the TV.

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎30 Sep 2026 03:11 PM

Re: Problems with Sky Glass Gen 2 Audio

Posted by a Superuser, not a Sky employee. Find out more

Hi @jld93 

 

Sound is one of the better functions of Glass. Try pressing the 3 dots on your remote and turning on Enhanced Audio and see if that helps. Failing that, it could be a faulty unit and you will need to get sky to replace under warranty.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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