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Discussion topic: Playlists Disappearing

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This message was authored by: JDH28

Playlists Disappearing

I've only had Sky Glass and Stream for a week or two but at least twice now all the programmes I have had stored on my playlists have just disappeared. Now I have to try and remember what was ok there to re-add again. 

Anyone else have this same issue and is there a resolution?

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This message was authored by: lettice

Re: Playlists Disappearing

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a settings restart of your Sky Glass TV and Sky Stream boxes?

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV and Sky Stream puck will perform a reboot. It will take a few minutes to complete.

 

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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