Playlist on skyglasd

[Heather69]

I cannot watch STV on my playlist I've tried resetting in manage settings still won't work also switched it off completely and still won't work and help be appreciated 

[Deedee36]

@Heather69  What's happening when you try to watch,are you getting an onscreen message?  

[Heather69]

Hi when I try to use the playlist it won't play stv if I search for a programme it doesn't recognise it I have reset the settings maybe I will try leaving it switched off 

[Heather69]

My Playlist wont play STV saopd Emmerdale or Coronation street i live in Scotland contatced SKy twice with no help i am done everything several times to try and resolve it, Sky just keep saying its a Glitch so i am getting no where with them

[Angel_Aka]

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@Heather69 wrote:

My Playlist wont play STV saopd Emmerdale or Coronation street i live in Scotland contatced SKy twice with no help i am done everything several times to try and resolve it, Sky just keep saying its a Glitch so i am getting no where with them

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Can you open the STV Player app and watch them directly on there? Or does the app not open?

Do you have the STV Player app available on a seperate streaming device you could connect to the Glass TV?

[lettice]

@Heather69 

Those should get added to playlist and play out fine.

Can you please get this checked and resolved by Sky by sending an email to the Sky Viewer relations team;
[email protected]

They do respond to emails with any updates for your queries or problems.

Would suggest letting them know the exact programme titles you have tried to add and if you have added them previously with any success on your Sky Glass Tv or any pucks your may have.

[Heather69]

I can open the stv player app but it does not give you up to date series they are all older onex

[Angel_Aka]

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@Heather69 wrote:

I can open the stv player app but it does not give you up to date series they are all older onex

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That's strange. That would definitely suggest an issue with the app itself and the metadata it is (or isn't) receiving. 

I assume you've tried a Refresh Apps from the settings menu on Glass?

[Heather69]

Hi yes I will email them my puk is fine it's so frustrating with Sky just saying it's a glitch . Thank you 

[Heather69]

Hi yes I have refreshed several time switched tv off and on the WiFi signal is excellent Sky just keep gobbing me off .

[Angel_Aka]

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@Heather69 wrote:

Hi yes I have refreshed several time switched tv off and on the WiFi signal is excellent Sky just keep gobbing me off .

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Can you log in to the STV Player website and play the content you want from there? If you can then it might be worth logging out of the app on Glass and logging back in again to see if that refreshes it properly. 

[Heather69]

Hi no I haven't logged out of the app ,the stv player gives you old episodes so I'm at a loss sky have not been helpful this is weeks now .

[Angel_Aka]

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@Heather69 wrote:

Hi no I haven't logged out of the app ,the stv player gives you old episodes so I'm at a loss sky have not been helpful this is weeks now .

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This is today's episode of Emmerdale on the STV website:

https://player.stv.tv/episode/504n/emmerdale/emmerdale-20260827-2000 

Does it play for you if you login to the STV website with the same email address/password you have on the STV app on Glass?

[lettice]

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@Heather69 wrote:

Hi yes I will email them my puk is fine it's so frustrating with Sky just saying it's a glitch . Thank you 

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Not aware of others mentioning  this issue.
Ok. So your Sky Stream puck is adding and playing your playlisted content fine.

No worries if you have sent your email off, but please mention this.

From what you have mentioned, you have tried an apps refresh.

An apps refresh may not help in this instance, but always worth a try.  An app refresh can take up to 24 hours to complete. No need to do that again or keep trying it.

Assume when, you say 'resetting in manage settings', you mean this;

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.

This restart does a little more cache refreshing than a Sky Glass Tv power off/on.

Please do not do any kind of factory reset from the settings. That should only be performed when Sky have asked you to or you are in a call/chat with them. It can cause some account issues that only Sky can sort out for you.

If you can come back and mention if you have done the restart in settings as I mention above, I can escalate this to the Sky community escalation team on here to work with you to resolve further.

[Heather69]

Hi yes I haven't logged out all that in the email so I'll come back let you know how I get on ,I did see a few other people had the same problem and that also live in Scotland I will give feedback once they get back to me 

Thankyou