Hi @Steve+Brindley
Check the speed your glass is getting. In netflix go to profile pic > get help? > Connectivity check. Try running it a few times and take an average. Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have whole home.
These issues usually point to poor connectivity between your Glass and router or poor broadband speeds. It may be a case that you get more stability using an ethernet cable or homeplugs and turning WiFi off in your glass settings.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
