Not happy

[Dudza59]

Having issues with Sky puck , sky screen comes up with all channels etc when we press to watch something nothing is available and we aren't connected to the Internet, Netflix , HBO , even the sky channels nothing happened. All other apps on another TV works perfectly Disney,prime , apple etc . This is happening to many times now wish we hadn't bothered

[Gincap]

The Puck requires a steady well connected WiFi signal or Ethernet connection without that operating it can be problematic with on screen errors, technical faults etc.  

Make sure the Puck has a clear line of sight to your router don't gide it begins the TV.  

[Dudza59]

Hi we use Prime and Disney Plus on the same TV and have had no connection drop or wifi issues with them only with the Sky puck.

I did do a reset after posting my comment it did work for a while and has now gone off again.

Our router is approx 15' away with no obstruction 

[Gincap]

If you can go into the Netflix app on the Puck go into settings within Netflix and there is an option to run a test fir your signal strength, check that if it us a good signal then you may have a faulty puck and it will be a call into Sky to resolve.