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Discussion topic: No sky tv

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This message was authored by: Angelapa

No sky tv

My sky keeps switching off, all it says is there's a technical fault ?.
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This message was authored by: Angel_Aka

Re: No sky tv


@Angelapa wrote:
My sky keeps switching off, all it says is there's a technical fault ?.

Have you checked the broadband connection to the TV? Sky Glass relies entirely on you providing it with a fast and stable broadband connection. 

Check the speed the TV is actually receiving by running a network check from the get help menu on the Netflix app. 

You need a minimum of 25Mbps for successful HD streaming but preferably a lot more, and it must be a clean, interference-free signal. 

This message was authored by: Jporch316

Re: No sky tv

Posted by a Superuser, not a Sky employee. Find out more

As well as the advice given by @Angel_Aka also worth pulling the plug on your glass tv for a few minutes 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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