No internet connection

[Pclark3]

I have followed all instructions but the tv still shows @@you don't have internet connection "

[Angel_Aka]

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@Pclark3 wrote:

I have followed all instructions but the tv still shows @@you don't have internet connection "

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Try turning it off at the wall for ten minutes, then power it back on and try starting again. 

[Fothergill1]

Hi @Pclark3 and welcome to the forum.  On the odd occasion I have not been able to get an internet connection I find the following get it connected again.

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following link to see if it helps:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

If you still have issues it might be worth going into Settings > Network > Network connection >status and resetting the network connection (make sure you have your network password handy as you will need it.