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Discussion topic: New sky glass 2 set up

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This message was authored by: Tacopecan

Message posted on ‎15 Aug 2026 01:20 PM

New sky glass 2 set up

Got the new sky glass 2 tv. Got to pin stage asked me to enter phone number. Didn't work. So reset the pin. Restarted tv and now it says pin locked. It's been locked for over an hour now have tried a full reset forcing system update , have contact sky but nothing has resolved the issue. Literally cannot use the new telly. 

how am I supposed to fix this. 

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This message was authored by: GD1

Message posted on ‎15 Aug 2026 01:22 PM

Re: New sky glass 2 set up

Posted by a Superuser, not a Sky employee. Find out more

@Tacopecan  What did Sky say when you spoke to them?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tacopecan

Message posted on ‎15 Aug 2026 02:32 PM

Re: New sky glass 2 set up

They were useless. 

the chat asked me to change pin then unplug tv and it would work. It didn't. 
so forced a software update did all steps again and stuck on pin locked screen. 

Called them told will be 24-48 hours till the back office manually resets pin and removes the lock. Been a customer 1 day and already regret it 😅 so right now I've got it sitting here stuck on this screen with no solution. And it seems to be a very common issue ....

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