@MarkGoldsmith wrote:
@Dazzasky wrote:
I can see why Sky have turned on the feature by default. No one would know otherwise, most people don't check the settings to see what has changed. And I agree, people are constantly requesting that Sky Stream and Sky Glass start up on the last channel. This feature will give you the choice of whether it's on or off.
In a situation like this, though, where the functionality of starting up is changing from what it has always been, if you are going to change the default, you should be informing customers of this new feature along with the fact it's going to be the new default and provide instructions on how to turn it off if you want the original experience back.
Whilst the ability to switch to the previous TV channel has been a requested feature, it's not one that every customer has been requesting, and changing the default behaviour of a service without any comms just leads to a bad customer experience.
Couldn't have said it better @MarkGoldsmith
@whenever there's a feature update in mobile phones you always get a couple of introductory screens after the reboot informing what's changed and how to utilise the changes .......... I for one will be turning this straight back off 😆
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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.
