Assuming other apps are working ok?
If I recall, the 3000 error codes are related to the 5 app blocking an IP address.
Often this happens, when an ISP WAN IP address is not recognised as being within the UK, sometimes wrongly.
It may not be the case, but we have often seen this across apps, with altnet ISPs. Disney I'd often the most common that have an IP blacklist list, that they themselves easily solve with a chat.
Could you provide some detail of your ISP?
It may also be worth a try of powering off your router/hub, leaving off for at least half hour.
That half hour off is normally a way for most ISPs to flag a change of WAN IP.
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