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Discussion topic: My mum has a Glass TV but now swapped to EE and can't get the new EE remote to work

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This message was authored by: Mum7

My mum has a Glass TV but now swapped to EE and can't get the new EE remote to work

My mum has a Glass TV but now swapped her utilities to EE

The new EE remote does not work with the Sky Glass TV

What do we need to do to make this work?

 

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This message was authored by: mikealanr

Re: My mum has a Glass TV but now swapped to EE and can't get the new EE remote to work

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mum7 they would really be a question for EE as it's their hardware. However Glass remotes use Bluetooth rather than IR, although it does have some IR capability.

 

It would be a case of going through the remote codes and seeing if any of them work, we know that TP Vision make then panel, so not sure if any of the Phillips codes work. Also not sure how the EE box tries to configure the remote.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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