Hi @Janehammer
Have you rebooted your glass and broadband in the first instance? What speed is netflix showing (profile pic > get help > connectivity check). Who is your ISP and what speed do you get?
Sky say you need 25Mbps for HD and 30Mbps for UHD.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
