My Playlist has disappeared!

[MrPaul_1618]

My Playlist has disappeared on Sky Glass Gen2. 

I've tried restarting as suggested in other discussions, this has not worked. I created a new Playlist, this disappeared the next day!

Any ideas anyone?

[Fothergill1]

Hi @MrPaul_1618  The playlist usually reappears on its own after a while or after a reboot which it obviously hasn't done in your case.

Try another restart in Settings > System management > resets & updates to see if it helps this time but if not, your post could be escalated to the community messaging team.  If you would like it escalated just post back here.

[MrPaul_1618]

Hi, many thganks for replying. I tried restarting again, but the playlist is still empty. There nothing stopping me creating a new playlist but I'm worried it will just disappear again as before. Maybe this could be escalated as you suggest. Thank you.

[MrPaul_1618]

Hi, many thanks for replying. I tried restarting again, but the playlist is still empty. There nothing stopping me creating a new playlist but I'm worried it will just disappear again as before. Maybe this could be escalated as you suggest. Thank you.

[Fothergill1]

Hi @MrPaul_1618. As requested I have escalated your post to the Sky Community Messaging Team who will send you an invitation for a private online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the coloured speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.

[Addie15]

HI there! Thank you for escalating this. We have sent an invite to @MrPaul_1618.