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Discussion topic: My Glass TV keeps dropping off

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This message was authored by: Barclay

My Glass TV keeps dropping off

My Glass TV keeps losing WiFi and only way to reconnect is to turn TV off on wall, app show 306 good speed, but still seem slow on speed all over house, really getting on my nerves now
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This message was authored by: MarkGoldsmith

Re: My Glass TV keeps dropping off

Posted by a Superuser, not a Sky employee. Find out more

@Barclay wrote:
still seem slow on speed all over house, really getting on my nerves now

The app will show the broadband speed to your property, so the direct connection to your hub/router. Wifi networks will rarely be able to provide that same speed as Wifi networks are incredibly susceptible to interference ( caused by numerous local factors), which will negatively impact the speed via Wifi.

 

Is your broadband service also provided via Sky? If so you may need to upgrade to Sky Wifi Max where you can get pods that will essentially help extend the strength of your Wifi network.

Sky Stream, Sky Glass Air and Sky Broadband customer

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