Multi room

[Longy01]

Hello, our broadband / sky is set to go live on 9th July. We should have multi room to be used in up to 3 rooms. So far we have only received 1 sky puck and 1 home router. Should we have received the multi room equipment by now or do they usually follow? Many thanks, Kirsty

[GD1]

@Longy01  Dids you order 3 pucks at the time or did you order 1 puck & whol home?  If the latter Sky would not know how many pucks you needed.

[TimmyBGood]

@Longy01 

As remarked in other similar posts: 'Whole Home' is a product brand name, not a literal promise.  Sky has no idea how many television sets you want to run with Stream until you order that many pucks (and pay the appropriate up-front fee for each of them)

[TimmyBGood]

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@Longy01 wrote:

We should have multi room to be used in up to 3 rooms. 

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I'd observe that's wording appropriate to the satellite television products rather than Sky Stream.  Multiroom was the add-on for Sky+, and Multiscreen for Sky Q (with Q allowing up to three boxes in simultaneous use)

Sky Stream permits up to six pucks (if there's enough bandwidth at the address) through the Whole Home subscription supplement.

[Jporch316]

@Longy01 

Check your order emails for the exact equipment you ordered. You would need to have specified how many pucks you wanted and paid for them at point of order. (As others have advised above )

[Longy01]

Thank you. This wasn't specified when we ordered, was just told we'll be getting multi room for 3 rooms and there was no mention of having to buy any additional equipment, so they're sending out the additional pucks we need. Thanks for everyone's help