Moving to sky

[Awest]

Hi, so I'm moving into my first flat and have bought sky wifi and broadband, why do I need an engineer to come out? I'm not in the flat yet to see if it has a openereach cable but I thought these things just plug in

[Mark39]

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@Awest wrote:

Hi, so I'm moving into my first flat and have bought sky wifi and broadband, why do I need an engineer to come out? I'm not in the flat yet to see if it has a openereach cable but I thought these things just plug in

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Normally you wouldn't need an engineer. If Sky have booked you one it may be because there isn't an active phone/broadband connection.

[Awest]

Hello, thank you for the reply. So if we can't do any work on the outside of the flat and they have sent an engineer will that be a problem