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Discussion topic: Movie Channels Freezing

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This message was authored by: bert0477

Movie Channels Freezing

I've been having some issues with the movie channels the past few days. 
 Watching a movie and it keeps freezing. Mainly Sky Greats channel.  
 Last night I was watching a movie on Sky Premier and it froze and then when it started again, the lip sync was way out of time. 
 Today I was watching a few films on Sky Greats. It froze multiple times to the point I stopped watching it and in the past half hour it froze again on the same channel for a different movie. 
 I have restarted the TV multiple times. 
 I've switched it off at the wall for a while and it keeps doing it. 
 My WiFi is fine. Get just under 300Mbps download speeds in my living room. 
 Anyone else having the same issue? 

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This message was authored by: mikealanr

Re: Movie Channels Freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @bert0477 

 

Your broadband speed is only part of the picture. Open netflix and go to profile picture > get help > connectivity check. What speed is netflix reporting?

 

Do you get it on other channels (i.e. sports or non movies channels)? Also who is your ISP etc?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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