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Discussion topic: Lost HDMI

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This message was authored by: Carrick22

Message posted on ‎16 Jan 2026 01:21 PM

Lost HDMI

Hi. I just finished my Sky glass package. I kept the glass tv and had Sky Q installed a couple of weks ago. I went to connect my Xbox in but cant find HDMI in the settings nor can I find my tv Aerial in the settings. Any help please as the brain does not work like it use to. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎16 Jan 2026 02:58 PM

Re: Lost HDMI

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carrick22 

 

They will not necessarily be visible on the rail anymore but there should be a a square labeled "apps and inputs". The HDMI and Aerial app should be in there.

 

The settings for CEC control should be in Settings > connected devices.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Carrick22

Message posted on ‎23 Jan 2026 10:34 PM

Re: Lost HDMI

Hiya. 

They dont show up on any squares. Just not there tryed everything, 

 

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Message posted on ‎23 Jan 2026 10:39 PM - last edited: ‎23 Jan 2026 10:40 PM

Re: Lost HDMI

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carrick22 

 

You havent reset the TV at all? Your TV needs to be associated to a sky account for you to get the basic functions. See: https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

Try disconnecting from WiFi in settings and reboot the TV you should get a no connection screen with options for TV aerial, and HDMI. If that doesn't work I would suggest contacting sky for further troubleshooting.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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